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About Us

La Flor is founded by 2 distinguished ladies with more than 20 years of experience in floral designs & floral workshops. The Chief Designer, Sim J Sim J has been in the floral industry for more than 20 years. She has attended and completed numerous floral design courses, floral seminars and workshops under renowned floral designers from many countries such as Holland, Taiwan, France, Germany, Belgium, USA and Japan. Sim J is also a qualified instructor for classic & modern floral arrangement. Hundreds of graduates trained by her have started their own successful floral businesses throughout Malaysia and Brunei. The 2nd designer, Amy Choong In year 2001, Amy started her flower business by occupying half a shop lot & expanded to full lot in 2 years. She started off by doing only floral arrangements and over the years her business diversified into providing festive hampers, gourmet baskets, gifts, interior decorative items and artificial plants. Apart from all these, she also provides weekly floral arrangements for offices and churches. Due to the well conceive arrangement, masters of all different styles of design, and in order to keep abreast with the current trend, La Flor has aims to provide customers with greater choices and higher satisfaction. La Flor is built on a commitment to provide only the best to our customers, both in qualities and services. Our enthusiastic and professional teams are happy to assist our customers with special occasions, weddings, functions, etc.   Terms & Conditions  Please read these Terms and Conditions carefully before you use this site. These Terms and Conditions of Website Use (the "Terms and Conditions") apply to laflorflorist.com.my website located at www.laflorflorist.com.my.  By using this site, you agree to these terms and conditions set forth in this notice. www.laflorflorist.com.my reserves the right to change, modify, add or remove portions of these Terms and Conditions, at any time, without prior notice. It is your responsibility to check these Terms and Conditions periodically for changes.    Order Acceptance Policy All orders and other requests received are subject to acceptance by La Flor (M) Sdn Bhd (legal entity for La Flor Florist), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.  We will not consider ourselves bound by a contract with you until we have issued this email confirmation. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Delivery of your order We provide same day deliveries for orders confirmed before 2:00 PM. Order placed after 2:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.   Changes to your order If you wish to make any changes your order, please call 019-3816611 (Mon-Sat, 9:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day and three (3) days before during Valentine's Day and Mother's Day. Please note that once orders have been 'assigned to production', no changes can be accepted. Customers are responsible to ensure accurate and complete order information or card message before the order placed. La Flor Florist cannot be held responsible for the order information or card message. During exceptionally busy seasons like Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within two (2) days of the intended delivery date.   Cancellation policy On demand orders can be cancelled by contacting 019-3816611 by 1PM two (2) days before the intended delivery day and a cash voucher valid for the next six (6) months will be issued,  there will be a processing charge of 10% of the purchase price for any refund given by La Flor (M) Sdn Bhd.  No cancellations are allowed on the day of delivery.  Should there be a cancellation, the cost of the order will be forfeited.  If we are unable to fulfil or proceed with the order, we will refund or cancel any payments received in full, via the payment method used to place the order. IMPORTANT NOTE: The refund will be given at the discretion of La Flor (M) Sdn Bhd.   Product and Substitution Policy All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without any prior notice. In terms of product requests, we will try to fulfil all requests to the best of our ability. For simple requests like changing the colour of the flower from say, red to white, please inform us via phone 019-3816611 (Mon-Sat, 9:00 AM - 6:00 PM) and will try to accommodate the request subject to the availability of the colour.  The order that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.   Payments Payment can be made by: Cash (should be made at the shop)   Bank Transfer:  La Flor (M) Sdn Bhd   Malayan Banking Bhd 514 897 008 979 / Public Bank Bhd 320 463 0207 We accept various payment methods for online shopping Master Card & Visa Card Online banking via below bank by Ipay88 likes   Affin Bank, Ambank, Bank Rakyat, CIMB, HLB, MBB, RHB & FPX. We never store or have access to your credit or debit card details.   Prices and Additional Charges All prices listed are in Ringgit Malaysia All the product prices are inclusive 0% GST. Prices listed at www.laflorflorist.com.my are valid for a maximum of 14 days from the day of ordering, are subject to change during peak periods and to accommodate the seasonal availability of the same flowers. Product prices exclude delivery charge. The charges for your selected delivery area can be viewed in the Delivery Info section of the site.   Delivery policy Due to logistic issues, we only offer deliveries within Klang Valley. Delivery is available 7 days a week (excluding Chinese New Year) Same day deliveries order must be received by 2pm.  For order received after 2pm, depending on our operational availability, we will try to arrange for same day delivery, otherwise it will be made the next day. Normal delivery times are 9.00am-5.00pm daily. During major festival seasons such as Valentine's Day and Mother's Day delivery times are 8am-8pm. Although our team will always try our best to ensure punctual delivery for our customer, La Flor (M) Sdn Bhd will not be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use,  or adverse weather  or anything else outside of La Flor Florist’s control. Non delivery due to reasons such as natural disasters, acts of God, violent/warlike situations and/or other reasons beyond our control will not be considered as a violation of agreement. Specific Times: We are unable to guarantee delivery at a specific time, but we will do our best to accommodate your request. You may request a time frame in "order remarks" when ordering. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification. Refusal of any item by the recipient will still be considered as delivered and no refund can be made. If you change address, please update the address details on the "My Account" section of the website and must call 019-3816611 to ensure that no deliveries are sent out to the wrong address. Please ensure this is done 24 hours or one (1) day before the intended delivery date / slot. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.   Failed Delivery    La Flor (M) Sdn Bhd will not responsibility for late or non-delivery of the orders in the following circumstances: The recipient of the order made is not present at the address given and there is no one else present to    receive the delivery on behalf of the recipient. The address is incorrect or not complete.  We are not able to deliver to PO boxes. Recipient's telephone number not provided, or an invalid number is given. La Flor (M) Sdn Bhd reserve the right to charge additional delivery cost to re-deliver. There will be no refund if the order is subsequently cancelled due to the perishable nature of the product and the costs involved.    Re-arrange Delivery  For subsequent attempt or redirection of orders; a surcharge of RM20 is applicable. If re-delivery is made on the next working day, we shall, at our discretion replace all perishable items, such as flowers, fruits, cakes and more. These replacements shall be charged as appropriately. Cancellation is not allowed when the delivery has been attempted.   Postpone Of Orders Personalised Gifts can only be accepted if received 48 hours before the intended delivery date. However, Event is required seven (7) days prior to event dates to avoid being charged.  Orders placed or postpone on Saturdays, Sundays or Public Holidays will be treated as having been received by us on the following working day. You can postpone your order by contacting 019-3816611 with your order number.   Deliveries to businesses, hospitals, universities, Condominiums, houses issues In some circumstances, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control.  In the instance of there being difficulties in delivering your order to the recipient, we reserve the right to contact the recipient. If the recipient not available to receive the flowers when we reached there, we will: Attempt to leave the flowers with a co-worker, reception area, or neighbour. If not will be additional charges for the next delivery. To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc. Hospital delivery issues Deliveries to hospitals are often problematic as patients move from ward-to-ward or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions. Customers are responsible to make sure the recipient is available to receive the orders before the order placed. We cannot be held responsible for the recipient not available or discharged to receive the orders. Hotel and restaurant delivery issues We will always deliver to the reception counter. Please ensure that you include enough information for the hotel or restaurant booking name/reception staff to be able to locate the intended recipient of the orders. We are not liable for the non-delivery of flowers to the recipient at a hotel or restaurant as we have no control of the delivery once it reaches the reception. Opening and funeral ceremony delivery issues Please be advised that some products are unsuitable for delivery to the opening/funeral ceremony, please contact us for further information. Customers are responsible to make sure the opening/funeral ceremony is available for delivery within the same day or next day before the order placed.  If an order submitted after the delivery cut off time, we reserve the right to reschedule for the next available delivery time. We are unable to make deliveries within customer-specified time periods. Please contact 019-3816611 to confirm the delivery slots. We cannot be held responsible for failed deliveries to the opening/funeral ceremony due to a short notice of delivery time frame. We cannot be held responsible for failed deliveries to the opening/funeral ceremony due to the end of the ceremony after the order received. Please contact 019-3816611 to confirm before submitting the order. To assist us in meeting your preference, please ensure your order is placed at least one (1) working day prior to the preferred delivery time.   Non-Delivery We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact 019-3816611 to inform us. We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. La Flor Florist has no influence over these timescales.   Return and Refunds Policy Flowers/ bouquet are highly perishable items.  There will be no returns acceptable. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during delivery. Should this occur to a level that you deem unacceptable.  Receiver or the sender are advised to contact 019-3816611 immediately (within 2 to 3 hours of receive) to ensure in judgement that the bouquets are in poor shape during receiving.  La Flor (M) Sdn Bhd will not entertain any reports made 2 to 3 hours after receiving as it is unreasonable to judge from the condition that was captured 2 to 3 hours after receiving. You can email or what app us with photos or video immediately, investigation and further action will be taken accordingly. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. La Flor (M) Sdn Bhd has no influence over these timescales.   Flower availability and substitution All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.   Offers and promotion codes At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer, and they cannot be used for purchases before the offer introduction date or after the offer end date. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offer discounts for purchases that have already been made. As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice. We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the La Flor Florist service, and are only available once to any one person. Discounts and credits cannot be used in conjunction with any other offers. Unless otherwise stated, we only allow one promotion code to be used per order.   Circumstances beyond our control Adverse weather conditions During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we are not able to refund or offer re-delivery of affected orders. Force Majeure La Flor (M) Sdn Bhd shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, pandemic  (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond La Flor (M) Sdn Bhd’s reasonable control.   Customer and recipient personal information To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy. During the checkout process, we ask for the following personal information: Customer's email address We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate. Customer's full name and address We use this information for credit and debit card validation. Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues. Recipient's full name, contact, and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address and contact is accurate.  We are not able to deliver to PO boxes.   PRODUCT DISCLAIMER Attention to Detail – What You Have Ordered  Due to seasonal availability with certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If the flowers, products or containers are unavailable, items of similar quality and value will be substituted. Some flowers are affected by delivery and freight schedules, we will endeavour to advise you should this be the case. Flower availability varies between seasons, the florist may use their choice of flowers to ensure your delivery is dispatched on time, for the delivery date requested.   PRIVACY POLICY We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information. Uses of Information You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes: • To deliver products that you purchase from our website. • To inform and update you on the delivery of the product and for customer support purposes; • To provide you with relevant product information; • To process your orders and to provide you with the services and information offered through our website and which you may request; • To allow us to administer your registered account with us; • To conform to legal requirements or comply with legal process; • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by ipay88 or Paypal.com The personal information we collect may include your: • Name • Telephone Number • Mobile Number • Delivery Address • Billing Address • Email Address Information Security We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely. Changes to the Privacy Policy We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy. Complaints about breaches of Privacy If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.     Contact us La flor (M) Sdn Bhd (949492-U) Lot 3, Level G2, Publika Shopping Gallery, Jalan Dutamas 1, 50480 Kuala Lumpur, Malaysia. Tel: 03-62115015 019-3816611 Email: laflorflorist@gmail.com